Who to Hire / Customer experience

Customer experience

The helpdesk, the on-site chat, and the team that answers. The lists are Helpdesk, AI support agents and on-site chat, and Outsourced support teams. Each one names the firm I would call first, then a few alternatives. I would talk to that first name before I sign with anyone else.

Helpdesk

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When the inbox needs a helpdesk built for Shopify.

Worked with
Gladly
Kustomer

AI support agents and on-site chat

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When the site should answer product questions itself.

Partner
Siena
Yuma AI

Outsourced support teams

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When I need people answering, and I don't want to hire them all.

PartnerHero
Peak Support
SupportNinja